84-822a Lahaina St.
Waianae, HI, 96792
December 10, 2013
The Cab Hawaii
738 Kaheka Street Suite 201
Honolulu, Hawaii 96814
Dear Cab Hawaii,
You are well known to the island of Oahu for providing a mode of transportation to not just only the residents of the island, but to the tourists who take the time to choose to enjoy their time here. You make it an easier way for the people to get from one destination to another faster than the bus.
Despite all of this, the routes I've have been taken to get to many of my destinations have been brought to my attention. About a month or two ago, I had a very important assignment to complete for school which was located at Pearlridge Shopping Center. My current location to get to Pearlridge was Waikele Premium Outlets so I could make it more convenient for my cab driver to pick me up from instead of my residential street. I somewhat remember that I got picked up within the time restraint given to me over the phone
when calling for a cab. I do, however, clearly remember the route I was taken to get to my destination. And I was not very impressed with the route nor the ride.
Once I got into the cab, My driver confirmed and my name and destination in a pleasant way. But once we hit our first road while leaving, I noticed that I may given off my impression as a non-resident who wasn’t familiar with the island because he didn’t go straight to the freeway where we were aware of no traffic whatsoever, according to the radio. No, he went down Paiwa St. and kept going, passing the exit to the freeway and going straight to Kamehameha Highway. I was slowly feeling agitated because every time we were close to a stoplight, he would unusually slow down until the light turned yellow then red. And every time that happened, the price of my ride, located on the dashboard, kept rising. And all I could think about was the fact that he could’ve continued to actually go the speed limit he was always at.
So we arrived at Pearlridge within 25-30 minutes because he had "thought" I had said Uptown rather than Downtown when I clearly stated Downtown before we left Waikele. According to Google Maps, the longest a ride would ever have to take that was relative to my current location and destination was 15 to 20 minutes.
You may say that it is up to the cabdriver as to which route should be taken, but it should be automatic logic to take the quickest way to the destination. It is estimated that at least 87% percent of people would rather agree with the term, “the sooner the better’ or “the earlier the better”. It resembles the phrase, better safe than sorry. You’d rather be safe and be early rather than being sorry because you were late. Whether the situation varies from long routes to their destination or shipping of the items they order. What’s the point in taking a cab when the length of the ride would be as long as taking the bus? You’re taking the same long amount of time as a bus but paying more. I mean, you might as well take the bus right? Since it’s cheaper and the length of the ride would be the same as taking a cab. People see the cab more as an express bus. But it’s faster. Sure it may be more costly, but you’re getting there faster.
I understand economy nowadays is tough and being a working teenager I can say a lot. But cab drivers earn a lot considering their benefits. Not only do they get paid for their whole trip each time they drive their customer, they also receive tips. As well as being an employee; you also obtain a weekly or monthly salary while being employed at the CabHawaii.
I hope my letter not only thought of you to make slight changes to informing your employees about taking shorter routes, but understanding the fact that not only should you advise your drivers on taking shorter routes for residents, but for those who don't reside on the island as well. Tourism is one of Hawaii's biggest investments and it would be a shame for them to go back home and explain to their family that the rides they used to travel was long and expensive for them. Because then that would slowly but surely take away money from the state as well as turn customers away from using your company as a mode of transportation. Which no one would ever want for their company.
I hope that my letter had shed some light on an issue that occasionally happens to not just me, but to others also. And urges you to make immediate changes by some form of great action to keep your company in business.
Sincerely,
Chelsea Matanguihan
Waianae, HI, 96792
December 10, 2013
The Cab Hawaii
738 Kaheka Street Suite 201
Honolulu, Hawaii 96814
Dear Cab Hawaii,
You are well known to the island of Oahu for providing a mode of transportation to not just only the residents of the island, but to the tourists who take the time to choose to enjoy their time here. You make it an easier way for the people to get from one destination to another faster than the bus.
Despite all of this, the routes I've have been taken to get to many of my destinations have been brought to my attention. About a month or two ago, I had a very important assignment to complete for school which was located at Pearlridge Shopping Center. My current location to get to Pearlridge was Waikele Premium Outlets so I could make it more convenient for my cab driver to pick me up from instead of my residential street. I somewhat remember that I got picked up within the time restraint given to me over the phone
when calling for a cab. I do, however, clearly remember the route I was taken to get to my destination. And I was not very impressed with the route nor the ride.
Once I got into the cab, My driver confirmed and my name and destination in a pleasant way. But once we hit our first road while leaving, I noticed that I may given off my impression as a non-resident who wasn’t familiar with the island because he didn’t go straight to the freeway where we were aware of no traffic whatsoever, according to the radio. No, he went down Paiwa St. and kept going, passing the exit to the freeway and going straight to Kamehameha Highway. I was slowly feeling agitated because every time we were close to a stoplight, he would unusually slow down until the light turned yellow then red. And every time that happened, the price of my ride, located on the dashboard, kept rising. And all I could think about was the fact that he could’ve continued to actually go the speed limit he was always at.
So we arrived at Pearlridge within 25-30 minutes because he had "thought" I had said Uptown rather than Downtown when I clearly stated Downtown before we left Waikele. According to Google Maps, the longest a ride would ever have to take that was relative to my current location and destination was 15 to 20 minutes.
You may say that it is up to the cabdriver as to which route should be taken, but it should be automatic logic to take the quickest way to the destination. It is estimated that at least 87% percent of people would rather agree with the term, “the sooner the better’ or “the earlier the better”. It resembles the phrase, better safe than sorry. You’d rather be safe and be early rather than being sorry because you were late. Whether the situation varies from long routes to their destination or shipping of the items they order. What’s the point in taking a cab when the length of the ride would be as long as taking the bus? You’re taking the same long amount of time as a bus but paying more. I mean, you might as well take the bus right? Since it’s cheaper and the length of the ride would be the same as taking a cab. People see the cab more as an express bus. But it’s faster. Sure it may be more costly, but you’re getting there faster.
I understand economy nowadays is tough and being a working teenager I can say a lot. But cab drivers earn a lot considering their benefits. Not only do they get paid for their whole trip each time they drive their customer, they also receive tips. As well as being an employee; you also obtain a weekly or monthly salary while being employed at the CabHawaii.
I hope my letter not only thought of you to make slight changes to informing your employees about taking shorter routes, but understanding the fact that not only should you advise your drivers on taking shorter routes for residents, but for those who don't reside on the island as well. Tourism is one of Hawaii's biggest investments and it would be a shame for them to go back home and explain to their family that the rides they used to travel was long and expensive for them. Because then that would slowly but surely take away money from the state as well as turn customers away from using your company as a mode of transportation. Which no one would ever want for their company.
I hope that my letter had shed some light on an issue that occasionally happens to not just me, but to others also. And urges you to make immediate changes by some form of great action to keep your company in business.
Sincerely,
Chelsea Matanguihan
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